Help
A person reads every message. We reply to support emails within 2 business days.
Include your teemd version (Help → About), what you asked the crew, and what happened. Never send passwords or API keys — we will never ask for them.
Billing
Change your plan, payment method or invoices in teemd: Settings → Account → Manage billing. Questions about a charge: email us, or read the refund policy.
Security
Security reports: support@samkislabs.com — put SECURITY in the subject.
Please give us a chance to fix it before you publish.
teemd is signed, but a new certificate and a new build take time to earn SmartScreen reputation. Click More info and check the publisher before you click Run anyway. The download page explains it and shows how to check the file.
teemd signs you in through your browser, then your browser hands a one-time code back to the app on your PC (127.0.0.1). teemd waits 5 minutes. If it timed out, click Try again in teemd. If your browser says it can’t reach 127.0.0.1, a company network or security tool may be blocking the local reply — email us and tell us what the browser showed.
Your work is kept. teemd pauses the delivery and resumes it when your provider resets your limit.
There’s nothing to count against: plans have no delivery allowance. Any model usage is counted by your provider, under your own plan.
Windows Settings → Apps → teemd → Uninstall. Your projects stay where they are on your PC. By default, teemd keeps your settings, sign-ins and history so you can pick up where you left off. Uninstalling does not cancel your subscription: cancel it in the billing portal from teemd's Settings.