Refund policy

Scope

This policy covers teemd subscriptions bought from SamKis Labs Ltd, the seller and merchant of record. AI model usage is billed by your own providers (Anthropic, OpenAI, Ollama), and their refund rules apply to it.

Subscriptions

Solo and Enterprise are billed monthly in advance, in US dollars.

If you ask within 14 days of your first payment for teemd, we will refund that payment in full, and your subscription ends.

Each account can have this refund once. Switching plans, for example from Solo to Enterprise, does not start a new 14-day period.

After that, we do not give refunds for part of a month, except where the law requires.

Nothing in this policy limits any right you have under consumer law.

Free trial

The 14-day trial is free and needs no card. It is not a payment, so there is nothing to refund, and the 14-day refund window starts from your first paid charge, not from when you signed up. The trial starts when you sign up, and each account gets one trial.

Upgrades and downgrades

Upgrades take effect straight away and are prorated. Downgrades take effect at the end of the billing period.

Cancellation

You can cancel at any time in the billing portal, from teemd's Settings. You keep access until the end of the period you have paid for, and it then does not renew. Uninstalling teemd does not cancel your subscription.

Enterprise seats

The owner can add or remove seats at any time in the billing portal. A removed seat stays active until the end of the current billing period. It is not credited or refunded.

For Enterprise, your first payment is the initial subscription charge. Charges for seats you add later are not a first payment, so the 14-day refund does not apply to them.

Failed payments

If a payment fails, new deliveries pause after a 7-day grace period. Nothing is deleted.

Chargebacks and disputes

Please contact us first. We can usually sort out a billing problem faster than a card dispute.

How to ask for a refund

Email support@samkislabs.com from your account's email address, with the invoice number.

Contact

support@samkislabs.com

Cancellation form

You can cancel by emailing support@samkislabs.com. You don't have to use a form, but you can use this one if you like.

To SamKis Labs Ltd, [SamKis Labs Ltd registered office — to add after incorporation], support@samkislabs.com:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.